Professor Ian Cooper is the author of the 'Financial Times Guide To Business Development: How To Win Profitable Customers and Clients', (as well as 16 other books published in 13 languages and in 56 countries). Ian is an internationally acclaimed customer service; sales success and business development specialist, who has helped over 900 businesses through his pragmatic and common sense approach. He is particularly known for his lively, humorous, down to earth and anecdotal style that inspires, educates and entertains at conferences and events.
In his role as the editor of the 'Financial Times Guide To Business Development' blog, Ian has interviewed a huge number of leading business figures on their approach to customer, client and guest service.
In recognition of Ian"s contribution to the fields of customer service; business development and "˜service sector" marketing he was awarded a Visiting Professorship at Henley Business School, part of the University of Reading.
Professor Ian Cooper"s Customer Service speaking topics :
Customer Service: The Ultimate Marketing and Sales Tool?
The 10 Commandments of Great Service
Astonish Your Customers and Clients
Customer Service: Lessons From The Masters
Inspired Customer Service: What Are You Missing?
And for Sales audiences:
Unlimited Referrals and Recommendations: The 5 Golden Rules
The Dating Ritual of Great Sales
Selling More To Your Existing Customers and Clients
The Power of Questions: The Key To Sales Success
" Ian does not preach or hector but his insights into how business is getting it wrong are delivered with his usual gentle humour. Ian Cooper's book is packed with jaw-dropping anecdotes of opportunities lost and custom going begging because suppliers of goods and services have forgotten who their customers are and what they actually want". Len Tingle, BBC broadcaster/writer on business issues
" His simple no nonsense approach to business development and practical advice regarding customer service provides a recipe for success for any business regardless of size." Wendy Atkin-Smith, Managing Director, Viking River Cruises UK Limited
"Ian Cooper has a phenomenal understanding of the importance of delivering world
class service to your clients and customers. This is a game changer for any business wishing to grow and develop!" Viv Williams, CEO 360 Legal Group
" We have used Ian Cooper's considerable skills on many occasions and he has shown us how to increase our conversion rates from 30% to 75%". Martyn Morgan, Managing Partner, QualitySolicitors Talbots
